Ensures the delivery of brand experience promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Operational
Ensures that minimum brand experience standards has been implemented.
Embraces the Food and Beverage Fundamentals.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other Outlet associate in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Works in a supportive and flexible manner with other departments.
Maintains par stocks of all equipment and guest supplies as required.
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
Clears and resets counters or tables at conclusion of each course.
Fully conversant with all aspects of the Micros System.
Performs the function of cashier as required.
Verifies cash received ensuring only genuine money been collected.
Verifies all credit cards presented by guest before to validity of the card.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
