Main Duties 

  • Customer Service 
  • Ensures the delivery of brand experience promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Establishes a rapport with guests maintaining good customer relationships.

Operational

  • Ensures that minimum brand experience standards has been implemented. 
  • Embraces the Food and Beverage Fundamentals. 
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 
  • Works closely with other Outlet associate in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 
  • Works in a supportive and flexible manner with other departments. 
  • Maintains par stocks of all equipment and guest supplies as required. 
  • Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. 
  • Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests. 
  • Clears and resets counters or tables at conclusion of each course. 
  • Fully conversant with all aspects of the Micros System. 
  • Performs the function of cashier as required. 
  • Verifies cash received ensuring only genuine money been collected. 
  • Verifies all credit cards presented by guest before to validity of the card. 
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 
  • Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Salary

1,800 - 2,300 SGD

Monthly based

Location

Singapore,Singapore,Singapore

Job Benefits
Medical Annual Leaves
Job Overview
Job Posted:
3 months ago
Job Type
Full Time
Job Role
Others
Education
Primary School
Experience
New
Total Vacancies
5

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Location

Singapore,Singapore,Singapore