Housekeeping Supervisor

1. Direct, guide and control Room Attendants to ensure all guest bedrooms, bathrooms and hotel floor corridors are maintained to the highest standard of cleanliness and tidiness for safety and comfort of all guests at all times.

2. Be alert and well informed about the hotel, and able to organise his work during peak hours rapidly by maintaining a constant standard of performance.

3. Assist in job trainings, maintenance of grooming, conduct standard of staff, and ensure Housekeeping floor staff acts accordingly to hotel rules and regulations as well as the established policies and procedures.

4. Safety hazard to communicate to Room Attendants to ensure safety in their work areas. Ensure that:

i) Fire exit doors are in good conditions and clear of obstruction.

ii) Fire extinguishers are in place without any obstructions

iii) All Room Attendants are clear of the fire emergency route

5. Understand the cooperation between other departments such as Front Office, Engineering, Laundry and Room Service.

6. Notify the Housekeeping management immediately when damage or theft of hotel property occurred, whether caused by guests or employees.

7. Ensure lost and found property is handed in to Housekeeper immediately without any delay and follow standard operation procedure.

8. Ensure that all floor pantries are equipped with complete necessary supplies and linen accordingly to par stocks.

9. Assist in linen, guest supply and cleaning equipment inventories in assigned areas.

10. Ensure all special cleaning such as shampooing of carpets and upholstery, spring cleaning, etc, has the best possible results.

11. Ability to prioritize and organize work assignments; delegate work.

12. Ability to motivate Housekeeping employees to maintain a cohesive team.

13. Ensure proper handover to the next shift.

14. Advise Housekeeper if staff performance is not satisfactory and reports daily on all the above.