Customer Service 

  • Provides the appropriate level of professional, courteous and caring service to other associates(internal customers) and other visitors to the division.
  • Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow up.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Ensures Rooms Division meets the Hotel’s targets in the areas of various Customer Service Audit/Survey.

Operational

  • Responsible for facilitating efficient communications for both guests and associates both within the hotel and for external communications.
  • Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
  • Connects local and international calls quickly, courteously and accurately.
  • Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls.
  • Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
  • Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
  • Provides quality service to guests, associates, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the island. 
  • Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
  • Accepts and relays messages for guests and hotel personnel.
  • Projects the image of being courteous, providing friendly service at all times.
  • Answers and connects all incoming calls from both in and out of house.
  • Coordinates with Concierge and Front Desk with pending messages, faxes, etc. 
  • Be fully conversant in all aspects of Food and Beverage outlets in order for all guests’ queries to be handled efficiently and courteously.
  • Provides general information to guests when necessary.
  • Takes accurate messages, morning call requests, reservations and orders for/from guests.
  • Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
  • Reports to supervisor and Duty Manager on any guest complaints.
  • Updates the white board.
  • Reads the logbook, and communicates with colleagues and supervisor.
  • Transfers outside calls to either guests, or hotel services/facilities.
  • Conducts daily briefing in the absence of AM/Supervisors 

Salary

2,000 - 2,800 SGD

Monthly based

Location

Singapore,Singapore,Singapore

Job Overview
Job Posted:
3 months ago
Job Type
Full Time
Job Role
Executive
Education
Primary School
Experience
New
Total Vacancies
5

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Location

Singapore,Singapore,Singapore